Privacy Policy

Privacy Policy

1. Introduction

Welcome to RG Thread.

At RG Thread, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect information including:

  • First & Last Name

  • Email Address

  • Mobile Number

  • Shipping Address

  • Billing Address

  • City, State & PIN Code

  • Payment-related information (processed securely through our payment partners)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • Device Type

  • IP Address

  • Browser Information

  • Operating System

  • Website Pages Visited

  • Products Viewed

  • Shopping Cart & Wishlist Activity

  • Referral Source

  • Date & Time of Visits

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services.

You may disable cookies through your browser settings; however, certain website features may not function properly.

3. How We Use Your Information

We use your personal information for purposes including:

  • Processing and delivering your orders.

  • Managing your customer account.

  • Providing customer support.

  • Improving our products, services, and website performance.

  • Sending order confirmations, shipping updates, and important service notifications.

  • Preventing fraud, unauthorized transactions, and security threats.

  • Complying with applicable legal and regulatory requirements.

  • Sending promotional offers, newsletters, and marketing communications (only where permitted or with your consent).

You may opt out of promotional communications at any time.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers where necessary, including:

  • Courier & Logistics Partners

  • Payment Gateway Providers

  • IT & Website Service Providers

  • Customer Support Partners

  • Legal or Government Authorities (where required by law)

All third-party service providers are required to protect your information and use it only for the services they provide to RG Thread.

5. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

RG Thread is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of those websites before sharing any personal information.

7. Children's Privacy

Our website and services are not intended for children under the age of 13 years.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

8. Changes to this Privacy Policy

RG Thread reserves the right to update or modify this Privacy Policy at any time.

Any revisions will be published on this page with immediate effect. Continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team using the contact details available on the official RG Thread website.

10. Important Security Notices

Fraud Prevention

RG Thread will never ask for your:

  • UPI PIN

  • OTP

  • Debit/Credit Card PIN

  • CVV

  • Net Banking Password

  • Account Passwords

through phone calls, SMS, WhatsApp, email, or social media.

Never share such confidential information with anyone claiming to represent RG Thread.

Beware of Fraudulent Websites

Please ensure you purchase products only through the official RG Thread website or authorized sales channels.

RG Thread is not responsible for purchases made through fake websites, unauthorized sellers, or fraudulent social media accounts.

Reporting Suspicious Activity

If you receive any suspicious calls, emails, messages, or encounter fraudulent websites using the RG Thread name, please report the incident immediately to our customer support team.

Thank you for choosing RG Thread.

Your trust, privacy, and data security remain our highest priorities.